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Shipping Policy

Thank you for choosing our products. To help you better understand our order processing, shipping, and delivery procedures, please read the following Shipping Policy before placing an order.

1. Shipping Destinations

We currently offer shipping to the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

If your shipping address is not located in one of the countries listed above, please contact us before placing your order to confirm whether shipping can be arranged.

2. Shipping Fees

We offer free shipping to all of the countries listed above.

To ensure safe and efficient delivery, we will select the most appropriate shipping method based on inventory availability, destination, and logistics conditions.

Our primary shipping partners include:

  • UPS

  • FedEx

When necessary, we may use other carriers offering a similar level of service without prior notice.

3. Order Processing

Once your order has been confirmed and payment has been successfully received (where applicable), our warehouse will begin processing your order.

Order Processing Time: 3–5 business days

Our warehouse operates Monday through Friday, excluding public holidays.

During major sales events, holidays, or periods of unusually high order volume, processing times may be extended. We appreciate your patience and understanding.

4. Estimated Delivery Time

Under normal circumstances, estimated shipping times are as follows:

Item Estimated Time
Order Processing 3–5 Business Days
Shipping Time 5–8 Business Days
Shipping Cost Free
Shipping Method UPS, FedEx, or Equivalent Carrier

Most orders are delivered within 5–13 business days from the date the order is placed.

Please note that actual delivery times may vary depending on the destination, weather conditions, customs clearance, carrier operations, and other circumstances beyond our control.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes:

  • Shipping confirmation;

  • Tracking number;

  • Tracking instructions, where applicable.

Tracking information typically becomes available within 48–72 hours after shipment.

If tracking information has not been updated after this period, please contact our customer support team for assistance.

6. Shipping Delays

Delivery delays may occur due to circumstances including, but not limited to:

  • Public holidays;

  • Peak shopping seasons;

  • Severe weather conditions;

  • International transportation delays;

  • Customs inspections;

  • Carrier operational adjustments;

  • Force majeure events;

  • Local delivery disruptions.

If your package has not arrived within the estimated delivery timeframe, please contact us. We will assist you in checking the shipment status with the carrier.

7. Order Changes and Cancellations

Before Shipment

If your order has not yet entered the shipping process, you may request to:

  • Change your shipping address;

  • Update your contact information;

  • Correct your order details;

  • Cancel your order.

We will make every reasonable effort to accommodate your request based on the order's processing status.

After Shipment

Once an order has been shipped, it generally cannot be modified or canceled.

If a package is returned due to refusal of delivery, an incorrect shipping address, or other reasons not caused by us, any shipping costs already incurred may be deducted from the refund where permitted by applicable law.

8. Customs Duties and Import Taxes

Import regulations vary by country.

Depending on your local laws and regulations, your order may be subject to:

  • Import duties;

  • Value Added Tax (VAT);

  • Customs clearance fees;

  • Other applicable taxes or government charges.

These charges are determined by the customs authorities or relevant government agencies of the destination country. If such fees apply, they are the responsibility of the customer unless otherwise stated.

9. Shipping Issues

Please contact us as soon as possible if you experience any of the following:

  • Tracking information has not been updated for an extended period;

  • The tracking number cannot be located;

  • The package is lost;

  • The product arrives damaged;

  • You receive the wrong item;

  • Your package has not arrived after the estimated delivery period.

To help us assist you more efficiently, please provide:

  • Order number;

  • Recipient's name;

  • Email address used for the order;

  • Tracking number (if available);

  • Photos of the product or a description of the issue, where applicable.

10. Contact Us

If you have any questions regarding shipping, order tracking, or delivery times, please feel free to contact us.

Customer Service Email

📧 a01026868498@gmail.com

We will respond to your inquiry as soon as reasonably possible and will be happy to assist you with any shipping-related questions or concerns.